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Frequently Asked Questions
Q: What are your shipping prices and times?
A: Please see our Shipping page.
Q: What is your return policy?
A: Please see our Policies page.
Q: Do you have special pricing for Martial Arts schools?
A: Yes, please see our Instructor's Corner for details.
Q: Do you have more products other than those shown here?
A: Yes, please visit our partner sites:
Martial Arts Mall
Martial Arts Gift Shop
Martial Arts Card Shop
Karate Squad
Our eBay store
to see an even wider selection of choices.
Q: Do you deliver on Saturdays?
A: In many cases, yes. Products in our shipping category #1 are delivered by the postal service, and they deliver Monday through Saturday, excluding federal holidays.
Q: Can I phone in my order?
A: Yes, you may call us at 603-689-6005. We are generally able to answer the phone Monday through Friday, 9am-5pm EST. Please note, however, that we are not always staffed for full-time phone coverage and you may have to leave a message for a return call, which may take up to one day. If you need to receive your order quickly, placing your order online on this web site is the fastest option as we always process orders every day.
Q: What payment methods do you accept?
A: We accept Mastercard, Visa, American Express and Discover credit cards and debit cards. We also accept PayPal.
Q: Can I pay by check?
A: Yes, you can use the pay-by-check feature on PayPal. Just place your order here, and then select PayPal as your payment method. You will be redirected to the PayPal site where you will have the option to enter your personal or business checking account number. In this case, we will need to wait for PayPal to tell us that your check has cleared -- approximately 3 business days -- before we can ship your order.
Q: Do I have to be home to sign for my order when it arrives?
A: If the total value of your order (not including shipping cost) is under $200, then NO, you do not need to be home to sign for your delivery. If the total value of your order is more than $200, then YES, we will ask the postal carrier or UPS delivery person to require that an adult is home (or at your delivery address) to sign to confirm receipt of delivery.
Q: Do you charge a sales tax?
A: No, we are based in New Hampshire, a state which does not have a sales tax. Therefore, we do not charge a sales tax on any of our orders shipped within the U.S. If you are an international customer, you may possibly be charged a tax or other fee when your order arrives, depending upon the laws of your country.
Q: How do I send a gift to someone?
A: When you place your order, you may enter a gift message in the you will have the option to enter the same address for your shipping and billing address, or two different addresses - one for billing (your address) and another, noted as "other", for shipping (your gift recipient's address.) When we see a different billing and shipping address, we will automatically ensure that no pricing information is included in the shipment. We will only include a packing list, with no prices, in the shipment. We will e-mail you the actual receipt for your own records.
We are happy to include your message in your order. Just enter your gift message in the "Comments" field of the check-out form. We will ensure that the message is included with your shipment.
Q: I live close to New Hampshire. Can I come pick up my order?
A: While our offices are located in New Hampshire, our inventory is housed in several warehouses around the country. It would not be possible for you to come to our New Hampshire office to pick up your order.
Q: I live close to New Hampshire. Will my order arrive quickly because it doesn't have far to travel?
A: While our main office is located in New Hampshire, our inventory is shipped out of several warehouses around the country. The only way to be certain when your order will arrive is to select the shipping option that best fits your needs when you go through our on-line check-out. We'll make sure everything gets to you in the timeframe you selected (or, in the case of certain products, in the timeframe specified on that product's web page.)
Q: Do you ship outside the U.S.?
A: Yes, we ship to many countries including Canada, Mexico, parts of Europe, New Zealand and Australia. For details, please see our International Shipping page.
Q: How do I know that it's safe to enter my credit card number on this site?
A: This site is part of the Yahoo network of Yahoo Merchant Solutions. Yahoo takes your security seriously. The following is a summary of the measures Yahoo takes to protect your information, especially your credit card information.
Secure Socket Layer (SSL): All Yahoo Merchange Solution sites uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo Merchant Solution store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on Yahoo servers.
CISP Compliance: Each Yahoo Merchant Solution store is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
A: Please see our Shipping page.
Q: What is your return policy?
A: Please see our Policies page.
Q: Do you have special pricing for Martial Arts schools?
A: Yes, please see our Instructor's Corner for details.
Q: Do you have more products other than those shown here?
A: Yes, please visit our partner sites:
Martial Arts Gift Shop
Martial Arts Card Shop
Karate Squad
Our eBay store
Q: Do you deliver on Saturdays?
A: In many cases, yes. Products in our shipping category #1 are delivered by the postal service, and they deliver Monday through Saturday, excluding federal holidays.
Q: Can I phone in my order?
A: Yes, you may call us at 603-689-6005. We are generally able to answer the phone Monday through Friday, 9am-5pm EST. Please note, however, that we are not always staffed for full-time phone coverage and you may have to leave a message for a return call, which may take up to one day. If you need to receive your order quickly, placing your order online on this web site is the fastest option as we always process orders every day.
Q: What payment methods do you accept?
A: We accept Mastercard, Visa, American Express and Discover credit cards and debit cards. We also accept PayPal.
Q: Can I pay by check?
A: Yes, you can use the pay-by-check feature on PayPal. Just place your order here, and then select PayPal as your payment method. You will be redirected to the PayPal site where you will have the option to enter your personal or business checking account number. In this case, we will need to wait for PayPal to tell us that your check has cleared -- approximately 3 business days -- before we can ship your order.
Q: Do I have to be home to sign for my order when it arrives?
A: If the total value of your order (not including shipping cost) is under $200, then NO, you do not need to be home to sign for your delivery. If the total value of your order is more than $200, then YES, we will ask the postal carrier or UPS delivery person to require that an adult is home (or at your delivery address) to sign to confirm receipt of delivery.
Q: Do you charge a sales tax?
A: No, we are based in New Hampshire, a state which does not have a sales tax. Therefore, we do not charge a sales tax on any of our orders shipped within the U.S. If you are an international customer, you may possibly be charged a tax or other fee when your order arrives, depending upon the laws of your country.
Q: How do I send a gift to someone?
A: When you place your order, you may enter a gift message in the you will have the option to enter the same address for your shipping and billing address, or two different addresses - one for billing (your address) and another, noted as "other", for shipping (your gift recipient's address.) When we see a different billing and shipping address, we will automatically ensure that no pricing information is included in the shipment. We will only include a packing list, with no prices, in the shipment. We will e-mail you the actual receipt for your own records.
We are happy to include your message in your order. Just enter your gift message in the "Comments" field of the check-out form. We will ensure that the message is included with your shipment.
Q: I live close to New Hampshire. Can I come pick up my order?
A: While our offices are located in New Hampshire, our inventory is housed in several warehouses around the country. It would not be possible for you to come to our New Hampshire office to pick up your order.
Q: I live close to New Hampshire. Will my order arrive quickly because it doesn't have far to travel?
A: While our main office is located in New Hampshire, our inventory is shipped out of several warehouses around the country. The only way to be certain when your order will arrive is to select the shipping option that best fits your needs when you go through our on-line check-out. We'll make sure everything gets to you in the timeframe you selected (or, in the case of certain products, in the timeframe specified on that product's web page.)
Q: Do you ship outside the U.S.?
A: Yes, we ship to many countries including Canada, Mexico, parts of Europe, New Zealand and Australia. For details, please see our International Shipping page.
Q: How do I know that it's safe to enter my credit card number on this site?
A: This site is part of the Yahoo network of Yahoo Merchant Solutions. Yahoo takes your security seriously. The following is a summary of the measures Yahoo takes to protect your information, especially your credit card information.
Secure Socket Layer (SSL): All Yahoo Merchange Solution sites uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo Merchant Solution store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on Yahoo servers.
CISP Compliance: Each Yahoo Merchant Solution store is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.
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